3rd day at marriott,oct 28,2008

I got to sit down and work with colleen,she was very nice and she told me alot about her job and what she does
she told me that she takes down what personal things the guest would like in there room. she told me that if a big group of people come in one of her jobs is too block of some of the rooms so they would be reserved because most people that come in a group like to be near/close eachother when there in the the hotel.
i also seen her take a few messages down for some of the guest. one challenge colleen told me about her job was communication, she told me if the communication isn't good it's hard for her to get her job done.
i also seen the way she talks on the phone,she kinda raises her voice and makes it a little more pitch to sound polite and happy for the guest.