AYS. 2/3/09

this time in AYS i was working with stephanie again. for the third time she had me call hotels and get the RNA (rate and availability). she also had me page enginnering and tell them about a package that came in. How we acted in the moment to show our guest their needs will be met was that a guest called down for some toothpaste and they brought it up to him immeditely. how we use personal touch to make our guest feel welcomed and appreciated, is to ask if theres anything else they need and bring them something a little extra even though if it wasn't asked for.